Shipping Policy

 

Worldwide Shipping

We proudly ship our handcrafted rugs worldwide. All orders are carefully packed and dispatched from our manufacturing facility to ensure safe delivery.

Order Processing

• Orders are processed within 2–5 business days after payment confirmation.
• Custom-made rugs may require additional production time depending on size, design, and specifications.
• Customers will be notified if any delay occurs.

Shipping Charges

Within India

• Free shipping on all rug orders.
• No additional shipping charges unless specifically mentioned during checkout.

International Shipping

• Shipping charges are calculated based on destination country, rug size, weight, and shipping method.
• Exact shipping costs will be displayed at checkout.

Estimated Delivery Time

India

• Standard Delivery: 3–10 business days

International

• Standard Delivery: 7–21 business days
• Delivery timelines may vary due to customs clearance, local courier services, weather conditions, or peak seasons.

Customs, Duties & Taxes

International Orders Only

• Import duties, customs fees, VAT, GST, or local taxes are the responsibility of the customer.
• These charges are determined by the destination country and are not included in the product price or shipping cost.
• We recommend contacting your local customs office for detailed information before placing an order.

Shipping Partners

We work with trusted logistics partners including:

• DHL
• FedEx
• UPS
• TNT
• Aramex
• India Post
• Delhivery
• Blue Dart

Shipping partners may vary depending on the destination and shipment size.

Packaging

Every rug is professionally packed using export-quality packaging materials to ensure maximum protection during transit.

Our packaging process includes:

• Protective wrapping
• Moisture-resistant layers
• Secure rolled or folded packaging (depending on rug size)
• Export-standard carton or woven packaging

Shipment Tracking

Once your order has been dispatched, tracking details will be sent via:

• Email
• WhatsApp (if provided)
• SMS (where available)

Customers can track their shipments throughout the delivery process.

Insured Shipping

All shipments are fully insured against loss or transit damage until they reach the delivery address.

In the rare event of damage during shipping, please contact us within 48 hours of delivery with photographs of the package and product.

Delivery Address

Customers are responsible for providing accurate shipping information.

We are not responsible for delays or failed deliveries resulting from:

• Incorrect addresses
• Incomplete contact details
• Refused deliveries

Additional re-delivery charges may apply.

Delivery Delays

While we strive to meet estimated delivery timelines, delays may occur due to:

• Customs inspections
• Weather conditions
• Public holidays
• Carrier disruptions
• Force majeure events

Such delays are beyond our control.

Damaged or Missing Items

If your order arrives damaged or incomplete:

1. Notify us within 48 hours of delivery.
2. Provide photographs of the package and product.
3. Include your order number in all communications.

We will investigate and provide an appropriate resolution.

Contact Us

For shipping-related questions, please contact:

Email: info@silversydney.com
Phone/WhatsApp: +1 (267) 391 5762

Our support team will be happy to assist you