Submit a Data Request

Last Updated: June 19, 2026

This page describes how individuals may exercise their privacy rights with respect to personal information held by DEKONCEPT Inc. d/b/a Silver Sydney ("we," "our," or "us"), in accordance with applicable privacy laws including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act and California Privacy Rights Act (CCPA/CPRA), and the Texas Data Privacy and Security Act (TDPSA).

1. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right Description Applicable Law(s)
Right to Know / Access Request disclosure of the categories and specific pieces of personal information we have collected about you. GDPR Art. 15 • CCPA §1798.110 • TDPSA
Right to Correction Request correction of inaccurate or incomplete personal information. GDPR Art. 16 • CPRA • TDPSA
Right to Deletion Request deletion of your personal information, subject to certain legal exceptions. GDPR Art. 17 • CCPA §1798.105 • TDPSA
Right to Data Portability Request a copy of your personal information in a structured, machine-readable format. GDPR Art. 20 • CCPA §1798.100
Right to Opt-Out of Sale/Sharing Opt out of the sale or sharing of your personal information for cross-context behavioral advertising. CCPA/CPRA §1798.120 • TDPSA
Right to Restrict Processing Request that we limit how we use your personal information in certain circumstances. GDPR Art. 18
Right to Object Object to processing of your personal information for direct marketing or legitimate interests. GDPR Art. 21
Right to Non-Discrimination We will not discriminate against you for exercising any of your privacy rights. CCPA §1798.125 • TDPSA

To opt out of the sale or sharing of your personal information specifically, please visit our Do Not Sell or Share My Personal Information page.

2. How to Submit a Request

To exercise any of the rights listed above, you may use any of the following methods:

📋 Online Form (Preferred): Use our online request form →
Submit your request quickly and securely without needing to send an email.

Email: support@silversydney.com
Phone: +1 (267) 391-5762

Please include the following information in your request:

  • Full name

  • Email address associated with your account or purchase

  • Country and state/region of residence

  • The specific privacy right(s) you wish to exercise

  • Additional information that may help us identify your records

3. Identity Verification

To protect your personal information, we may need to verify your identity before processing certain requests.

We may request additional information solely for identity verification purposes. If we are unable to verify your identity, we may be unable to fulfill your request and will notify you accordingly.

4. Authorized Agents

You may designate an authorized agent to submit a request on your behalf. The authorized agent must provide written authorization, and we may require you to verify your identity directly with us.

We reserve the right to deny requests from agents who do not provide sufficient proof of authorization.

5. Response Timeline

Acknowledgment: Within 5 business days

Response: Within 45 days of receipt

If additional time is required, we may extend the response period where permitted by applicable law and will notify you of the reason for the extension.

Format: Responses may be delivered electronically or by mail, where applicable.

6. Right to Appeal

If we decline to take action on your request, you may submit an appeal by contacting:

Email: support@silversydney.com

Subject Line: Privacy Rights Appeal

Please include details of your original request and the basis for your appeal.

If your appeal is denied, you may have the right to contact your applicable supervisory authority, data protection authority, or state attorney general.

7. Exceptions and Limitations

Certain privacy rights may be subject to legal exceptions. We may retain personal information where necessary to:

  • Complete a transaction or fulfill a contract

  • Detect and prevent fraud or security incidents

  • Comply with legal obligations

  • Exercise or defend legal claims

Where an exception applies, we will inform you accordingly.

8. Legal Basis for Processing (GDPR)

Where GDPR applies, we process personal information based on one or more of the following legal bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Consent provided by the individual

  • Protection of vital interests where applicable

9. Data Controller Information

For purposes of the GDPR and other applicable privacy laws, the data controller responsible for your personal information is:

DEKONCEPT Inc. d/b/a Silver Sydney
1325 South Creek Drive, Suite 200
Houston, Texas 77084
United States

Email: support@silversydney.com
Phone: +1 (267) 391-5762

10. Contact Us

For questions regarding this page, privacy rights, or personal information requests, please contact:

DEKONCEPT Inc. d/b/a Silver Sydney
1325 South Creek Drive, Suite 200
Houston, Texas 77084
United States

Email: support@silversydney.com
Phone: +1 (267) 391-5762

Website: silversydney.com

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