Terms of service
Terms of Service
Effective Date / Last Updated: June 19, 2026
These Terms of Service (the "Terms") govern your access to and use of silversydney.com and any related content, features, products, and services (collectively, the "Services") operated by DEKONCEPT Inc., doing business as Silver Sydney ("Silver Sydney," "we," "us," or "our"). Please read them carefully. They include important provisions such as warranty disclaimers, a limitation of liability, and a binding arbitration agreement and class-action waiver (Section 17) that affect your legal rights.
PLEASE READ SECTION 17 CAREFULLY. It requires most disputes to be resolved through binding individual arbitration and waives your right to participate in a class action. You may opt out of arbitration within 30 days as described in that section.
1. Acceptance and Eligibility
By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services. You represent that you are at least the age of majority in your jurisdiction, or that you are using the Services under the supervision of a parent or guardian who agrees to these Terms.
2. Changes to These Terms
We may update these Terms from time to time. The "Effective Date" above reflects the latest version. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
3. The Services and Platform
The Services are powered by Shopify. Any purchase is a transaction directly between you and us; Shopify is not a party to it. You release Shopify and its affiliates from claims relating to your transactions with us, to the extent permitted by law.
4. User Accounts
You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account.
5. Products, Descriptions, and Pricing
Our products are unique and handcrafted. Natural variations in color, size, and texture are expected, and digital screen displays may not exactly match the physical item. We strive for absolute accuracy but do not warrant that product descriptions, pricing, or availability parameters are error-free. All descriptions and prices are subject to change without notice. We reserve the right to correct errors and to cancel orders affected by absolute inaccuracies, including pricing errors, even after an order has been submitted.
6. Orders and Contract Acceptance
Your order constitutes an offer to purchase. We reserve the absolute right to accept or decline any order at our discretion. A contract is formed only when we confirm acceptance, typically by transmitting an official confirmation or shipping notice. We may limit or cancel quantities purchased per person or per order allocation.
7. Payment, Taxes, and Secure Processing
You authorize us and our designated payment gateway processors to charge your selected payment method for the total checkout amount, including applicable state taxes. All transaction prices are listed firmly in U.S. dollars. Payments are processed securely through authorized commercial payment networks and remain subject to their respective security terms. We are not liable for direct merchant banking network processing delays or individual gateway constraints.
8. Shipping, Fulfillments, and Risk of Loss
Shipping, carrier handovers, and deliveries are strictly governed by our dedicated Shipping Policy. Risk of loss and title pass directly to you upon delivery of the products to our primary commercial carriers (DHL, FedEx, UPS), subject to your explicit legal rights under our Return & Refund Policy.
9. Returns and Refunds
All consumer returns, cancellations, and damage claims are strictly governed by our Return & Refund Policy, which is fully incorporated into these Terms of Service by legal reference.
10. Intellectual Property Rights
All structured content on our storefront — including text, product imagery, logos, design mechanics, graphics, and underlying software — is the exclusive property of DEKONCEPT Inc. or our licensors and is protected under United States and international intellectual property laws. You may use this content solely as a personal, non-commercial shopping resource. Any unauthorized distribution or reproduction without prior written consent is strictly prohibited.
11. Disclaimer of Warranties
EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES AND ALL PRODUCTS DISPATCHED ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, DEKONCEPT INC. WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO THE USE OF OUR PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE EXACT AMOUNT PAID BY THE CUSTOMER FOR THE PRODUCT(S) GIVING RISE TO THE DISPUTE.
13. Dispute Resolution; Binding Arbitration; Class-Action Waiver
Informal Resolution: Before initiating any formal legal proceeding, you agree to first contact us at support@silversydney.com and allow our corporate team 30 days to resolve the dispute informally.
Binding Arbitration: Any dispute that cannot be resolved informally will be resolved through binding individual arbitration administered by a recognized domestic consumer arbitration provider, rather than in a court of law. The arbitration proceedings will be conducted in or near Harris County, Texas, or via digital videoconference platforms.
Class-Action Waiver: You and Silver Sydney agree that each party may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class or representative lawsuit proceeding. You waive your right to a jury trial.
Right to Opt-Out: You possess the absolute right to opt out of this arbitration agreement within 30 days of your first purchase by emailing support@silversydney.com with the subject line "Arbitration Opt-Out" along with your legal name and order number details.
14. Governing Law and Venue
These Terms are strictly governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-laws principles. You explicitly consent to the exclusive jurisdiction and venue of the state and federal courts located in Harris County, Texas.
Corporate Information
- Legal Entity: DEKONCEPT Inc. d/b/a Silver Sydney
- Registered Address: 1325 South Creek Drive, Suite 200, Houston, TX 77084, USA
- Support Email: support@silversydney.com
- Phone: +1 (267) 391-5762