Returns & Refunds

Not happy with your rug? No problem. We make returns easy — contact us to get started.

Start a Return

How to Return

  • Click Start a Return above
  • Enter your order ID
  • Select your return reason
  • Ship the item using a trackable method
  • Insure the package for its full retail value
  • Ship to: DEKONCEPT Inc., 1325 South Creek Drive, Suite 200, Houston, TX 77084

Return Policy

  • 30-day return window from delivery date
  • Items must be unused & in original packaging
  • Custom & final-sale items are non-returnable
  • Damaged or defective? Contact us within 7 days
  • We cover return shipping for our errors

Refund Timing

  • Items inspected within 3–5 business days of receipt
  • Refund issued within 10 business days of inspection approval
  • Refunded to your original payment method
  • You'll receive an email confirmation
  • Still waiting after 15 days? Contact us

Exchanges

  • Want a different rug? Click Start a Return above
  • Select "Exchange" as your resolution
  • We'll help you find the perfect replacement
  • Questions? Email support@silversydney.com

Questions? Contact us at support@silversydney.com | +1 (267) 391-5762 | Mon–Sat, 9 AM–7 PM CT

Responsive Footer

Back to top