Cookies
Our site uses cookies. By clicking on accept you agree with our voorwaarden and privacy policy.
Returns
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in the original packaging.
Are there any items that are non-returnable?
Yes, custom orders, clearance items, and final sale items are non-returnable unless they arrive damaged or defective.
How do I initiate a return?
Please email us at support@silversydney.com or use our Returns Portal with your order number and reason for return. We will provide return instructions.
Will I be charged for return shipping?
Return shipping costs are the customer’s responsibility unless the return is due to a damaged, defective, or incorrect item sent by us.
How long does it take to receive my refund?
Refunds are typically processed within 5–7 business days after the returned item is received and inspected.
Can I exchange an item?
Currently, we do not offer direct exchanges. Please initiate a return and place a new order separately.
What should I do if I received a damaged or incorrect item?
Please contact us within 7 days of receiving the order with photos of the item and packaging. We’ll arrange a replacement or refund.
Can I return an item after 30 days?
We are unable to accept returns after the 30-day window. Please initiate returns promptly upon delivery.
Can I return items bought on sale or during promotions?
Only regular-priced items are eligible for return. Discounted, clearance, or final sale items are non-returnable unless stated otherwise.
Do I need to include the original packaging?
Yes, items must be returned with original packaging, tags, and accessories to be eligible for a full refund.
How do I check the status of my return?
You’ll receive email confirmation once we receive and process your return. Contact support for updates if needed.
What happens if my return is rejected?
If your return does not meet our policy, we may send it back to you and no refund will be issued.