Simply browse our collection, select your rug, choose your size, and click Add to Cart. When you're ready, proceed to checkout and complete your purchase securely. You'll receive an order confirmation email immediately after.

We process orders quickly, so please contact us immediately at support@silversydney.com or +1 (267) 391-5762 if you need to modify or cancel. If your order has not yet shipped, we will do our best to accommodate your request at no charge. Once shipped, modifications are no longer possible.

Once your order ships, you'll receive a tracking number via email (and SMS if opted in). Track your delivery in real time on our Order Tracking page.

Yes! For bulk or wholesale inquiries, please contact our team directly at support@silversydney.com. We can arrange custom pricing, freight delivery, and dedicated account support.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) and PayPal. All transactions are encrypted and processed securely.

Absolutely. Our store is SSL-encrypted and PCI-DSS compliant. We never store your full card details on our servers. All payments are processed through industry-leading secure payment gateways.

As a general guide:

• Living room: All furniture legs on the rug, or at least the front legs.
• Dining room: The rug should extend at least 24 inches beyond each side of the table.
• Bedroom: Place a large rug under the bed extending 18–24 inches on each side.

When in doubt, go larger — a bigger rug makes a room feel more spacious and luxurious.

Yes! We offer custom and made-to-order rugs tailored to your exact specifications. Contact our design team at support@silversydney.com to discuss your requirements, timeline, and pricing.

We make every effort to display colors as accurately as possible. However, colors may vary slightly depending on your monitor settings, screen calibration, and lighting conditions. If you have concerns about a specific color, contact us and we'll do our best to assist.

• Regular maintenance: Vacuum weekly using a low-suction setting without a beater bar.
• Spills: Blot immediately with a clean, dry cloth. Do not rub.
• Deep cleaning: Professional cleaning is recommended annually or as needed.
• Avoid: Direct prolonged sunlight, harsh chemicals, and machine washing unless specified.

Yes, this is completely normal. Rugs are tightly rolled or folded during shipping, so minor creases will naturally flatten within 3–7 days of laying the rug flat. Any new-rug odor (from natural fibers or dyes) will dissipate within a few days in a well-ventilated room.

We strongly recommend using a rug pad. It prevents slipping, protects your floors, extends the life of your rug, and adds extra cushioning underfoot. Make sure to choose a pad slightly smaller than your rug size.

Our team is available Monday–Saturday, 9:00 AM–7:00 PM CT.

• Email: support@silversydney.com
• Phone: +1 (267) 391-5762

We typically respond to emails within 1–2 business days.

Silver Sydney is a US-based premium rug and home decor brand. Our products ship from distribution centers across the United States to ensure fast and reliable delivery to your door.