We ship to physical residential and commercial addresses within the United States. Please note that due to the size and weight dimensions of our products, our carriers (DHL, FedEx, UPS) cannot deliver to P.O. Boxes, APO, FPO, or DPO addresses.

Nothing! We offer FREE Shipping on all rugs with no minimum purchase required (excluding AK, HI, Puerto Rico & U.S. Virgin Islands). The price displayed on the product page is your final price for standard domestic delivery.

Standard orders are processed within 2–5 business days after payment is confirmed. You will receive a confirmation email with comprehensive tracking details as soon as your order is handed over to the carrier.

Custom and made-to-order rugs are uniquely tailored to your specifications. Production timelines vary depending on the complexity of the design, material quality, and requested quantity. Our specialized design team will coordinate directly with you to provide a detailed timeline and structural estimate at the time of your request or order placement.

After the standard processing window, regular domestic delivery within the U.S. typically takes 3–7 business days to reach your doorstep. Please note that delivery estimates are competitive approximations; they are not absolute guarantees and can occasionally be affected by severe weather, peak holiday seasons, or localized carrier delays.

In compliance with the FTC Mail Order Rule, if an unexpected delay occurs and we cannot ship your order within our stated timeframe, we will immediately notify you via email with a revised shipping date. You will have the absolute right to either accept the new date or cancel your order for a full refund. If you choose to cancel, your refund will be processed within 7 business days for debit cards/checks or within 1 billing cycle for credit cards.

To ensure maximum protection during transit, smaller rugs are shipped tightly rolled in heavy-duty industrial plastic wrap. Larger oversized rugs may be neatly folded and boxed to comply with standard carrier safety requirements. Any minor transit creases will naturally flatten out within a few days of laying the rug flat in your room.

Most standard residential deliveries do not require a direct signature and will be securely left at your porch or doorstep by the carrier driver if deemed safe. However, for exceptionally large, high-value shipments or specific commercial areas, a signature may be required to successfully complete the delivery.

To ensure safe and premium transit, we ship exclusively through established and highly secure commercial carriers, which may include DHL, FedEx, and UPS, among others. The specific carrier varies automatically based on your destination and the overall dimensions or weight of the package.

Once your package ships, tracking details will be sent directly via email (and via SMS if you opted into text updates at checkout). You can track the real-time status of your delivery at any time by visiting our dedicated tracking page here: Silver Sydney Order Tracking.

Risk of loss passes upon delivery to the carrier, and all our shipments are fully insured against loss or damage during transit. If your package or item arrives damaged, please take clear photos and contact us at support@silversydney.com within 7 days of delivery. Alternatively, you can directly initiate your claim by visiting our self-service portal to submit your reason and request: Start a Return / File Damage Claim. We will immediately process a replacement or resolution in accordance with our Return & Refund Policy.

Customers are solely responsible for providing accurate, current, and complete shipping information. We are not liable for transit delays or failed deliveries caused by incorrect delivery addresses, missing apartment/suite numbers, or refused shipments. In such cases, additional re-delivery and carrier processing fees may apply to reship your order.