Shipping

We currently ship to all 50 states in the USA. We are continuously working to expand our shipping capabilities. International shipping will be announced once available.

Sales tax will be added where applicable based on your shipping address. For international shipments, duties and taxes are the responsibility of the recipient.

Shipping costs depend on your location and the delivery method selected at checkout. Standard shipping is often free for orders above a certain amount—please refer to the checkout page for exact pricing.

We use trusted carriers such as UPS, FedEx, and USPS to deliver your order safely and efficiently. The carrier may vary based on your location and the type of product ordered.

Orders are typically processed within 1–2 business days. Standard shipping takes 5–7 business days, while expedited options are available at checkout.

Return shipping fees may apply depending on the reason for the return. Please refer to our Return Policy for specific terms and conditions.

If your order has not shipped, please contact us immediately at support@silversydney.com. Once an order has been shipped, we may not be able to change the address.

Please contact our support team as soon as possible. If the order has not yet been processed, we will do our best to upgrade your shipping method.

If you need to delay shipping, reach out to our customer support before your order ships. We’ll accommodate your request wherever possible.

Please contact us immediately with photos of the damaged product and packaging. We will initiate a claim and arrange for a replacement or refund.

If you receive the wrong product, contact us within 7 days of delivery. We’ll provide instructions for return and ship you the correct item at no additional cost.

Weekend delivery depends on your location and the carrier. While most deliveries occur on business days, some carriers may deliver on Saturdays.