Accounts & Privacy
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, manage returns, and save shipping information for faster checkout.
How do I create an account?
Click on the "Account" icon in the website header and select "Create Account." Fill in your name, email, and create a secure password.
I forgot my password. How can I reset it?
Go to the login page, click on "Forgot Password," and follow the instructions sent to your registered email to reset your password.
How do I update my personal or shipping information?
Log in to your account and go to "Account Details" to update your name, email, address, or other preferences.
How do you use my personal information?
We use your information to fulfill orders, improve your shopping experience, and send relevant offers (only if you opt-in). Please refer to our Privacy Policy for full details.
Will my personal data be shared or sold?
We do not sell your personal information. However, as required by California law, you may opt out of certain types of data sharing. Visit our Do Not Sell or Share My Personal Information page for details.
How do I delete my account or personal data?
Email us at support@silversydney.com or fill out the Data Deletion Request Form to request account or data deletion.
Is my payment information secure?
Yes. We use industry-standard encryption and our store is powered by Shopify's secure checkout to protect your payment data.
Do you comply with CCPA and GDPR?
Yes. We comply with applicable privacy laws including the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR) when applicable.
Can I control what marketing emails I receive?
Absolutely. You can unsubscribe anytime using the "Unsubscribe" link in our emails, or adjust preferences in your account settings.