Orders
How can I track my order?
Once your order ships, you'll receive a tracking link via email. You can use this to track your shipment in real time.
When should I receive my order?
Orders are processed within 2–5 business days. After processing, standard delivery within the U.S. typically takes 3–7 business days. Delivery estimates are not guaranteed and may be affected by weather, peak seasons, or carrier delays.
How do I view my past order history?
Log into your account on our website and navigate to the "My Orders" section to view all past orders and their statuses.
How do I adjust my order?
Please contact our customer service immediately at support@silversydney.com or call +1 (267) 391-5762.
How can I cancel my order?
Please contact us as soon as possible at support@silversydney.com or call +1 (267) 391-5762 to initiate cancellation.
How do I place an order?
Select your desired item, choose your size or color (if applicable), and add it to your cart. Proceed to checkout to complete your purchase.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.
Will I receive an order confirmation?
Yes, after placing your order, you will receive a confirmation email with the order details. A separate email will be sent once it ships.
What happens if an item is out of stock?
If an item becomes unavailable, we'll notify you and provide options such as a refund, replacement, or backorder if applicable.
Can I update my shipping address after placing an order?
Please contact us right away at support@silversydney.com to request changes.
My package is marked as delivered, but I didn't receive it. What should I do?
Check around your property and with neighbors. If still not found, contact us within 48 hours so we can assist you further.
Will I be charged sales tax?
Sales tax is applied based on your shipping address and local tax laws. It will be calculated during checkout.