Shipping
Last Updated: June 19, 2026
Where do you ship to?
We currently ship to addresses within the United States only. We do not offer international shipping at this time.
Where do your rugs come from?
Our rugs are handcrafted by skilled artisans in India and imported and sold by DEKONCEPT Inc. (d/b/a Silver Sydney). Country of origin: India.
How long does order processing take?
Orders are processed within 2–5 business days after payment is confirmed. Custom or made-to-order rugs may require additional production time, which we will communicate at the time of order.
How long does delivery take?
After processing, standard delivery within the U.S. typically takes 3–7 business days. Delivery estimates are not guaranteed and may be affected by weather, peak seasons, or carrier delays.
How much does shipping cost?
Shipping costs (if any) are calculated and displayed at checkout based on your destination and order details.
Which carriers do you use?
We ship through established carriers including DHL, FedEx, UPS, and USPS. The carrier may vary based on destination and order size.
How do I track my order?
Once your order ships, we will send tracking details by email (and by SMS, if you have opted in). Use the tracking link to monitor your shipment in real time.
What if my order arrives damaged?
All shipments are insured against loss or damage in transit. If your order arrives damaged, please contact us within 7 days of delivery with photos and we will make it right in accordance with our Return & Refund Policy.
What if I entered the wrong shipping address?
Customers are responsible for providing accurate and complete shipping information. If you notice an error, contact us immediately. We are not responsible for delays or failed deliveries caused by incorrect addresses; additional re-delivery charges may apply.
My package is marked as delivered but I didn't receive it. What should I do?
Check around your property and with neighbors first. If still not found, contact us within 48 hours at support@silversydney.com or call +1 (267) 391-5762 so we can assist you further.
How can I contact you about a shipping issue?
For any shipping questions, email us at support@silversydney.com or call +1 (267) 391-5762. We're available Monday–Saturday, 9:00 a.m.–7:00 p.m. Central Time.