Refund policy

Return & Refund Policy Effective Date / Last Updated: June 19, 2026

Not happy with your rug? We'll make it right — no questions asked.

Ready to return? 

Start a Return

Return Window: 30 days from delivery date.

Eligibility: Items must be unused, in original condition, and in original packaging with your order number.

Non-Returnable: Custom/made-to-order rugs, clearance and final-sale items, rug pads, and gift cards — unless they arrive damaged, defective, or incorrect.

Return Shipping: We cover return shipping for damaged, defective, or incorrect items. Change-of-mind returns are the customer's responsibility.

Refunds: Issued to your original payment method within 10 business days of receiving your return.

Damaged or Incorrect Items: Contact us within 7 days of delivery with photos at support@silversydney.com.

Contact: support@silversydney.com | +1 (267) 391-5762 | Mon–Sat, 9 AM–7 PM CT