Refund policy

Return & Refund Policy Effective Date / Last Updated: June 19, 2026

Not happy with your rug? You may return most items within 30 days of delivery, provided they are unused and in their original packaging. Some exclusions apply, listed below.

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Return Window: 30 days from delivery date.

Eligibility: Items must be unused, in original condition, and in original packaging with your order number.

Non-Returnable: Custom/made-to-order rugs, clearance and final-sale items, rug pads, and gift cards — unless they arrive damaged, defective, or incorrect.

Return Shipping: We cover return shipping for damaged, defective, or incorrect items. Change-of-mind returns are the customer's responsibility.

Refunds: Issued to your original payment method within 10 business days of receiving your return.

Damaged or Incorrect Items: Contact us within 7 days of delivery with photos at support@silversydney.com.

Contact: support@silversydney.com | +1 (267) 391-5762 | Mon–Sat, 9 AM–7 PM CT